Neighboured
22-11-04, 04:12 PM
Every day motorists call insurers to make a claim, just at the moment their brain drops out of gear. Insurers admit they don’t know why being asked the question: "How did the accident happen?" reduces drivers to simpletons, but it produces absolute howlers.
Quoteacar.co.uk, the online arm of the Allen and Allen Group, has been collecting the best examples from its claims department. Worse, they’re out on our roads, now! Would you want to be in a car with them?
"He indicated left but didn’t turn, so I pulled out and hit him."
"The accident occurred because I was looking at the road through the hole in the passenger side floor."
"The spray from the lorry’s wheels was so thick I had no option than to drive into it."
And it’s never their fault!
"I couldn’t see through the dog, which is a big hairy Dulux thing, so couldn’t have been expected to know he was there."
"I was just admiring how big and strong the steel gates were when they swung out quickly and stove in the front of my car."
"I was turning right when he appeared from behind a parked car going at 40mph and smashed into me."
And it never works out the way you thought!
"The policeman couldn’t understand the radiator was on the roof because that was the best way to keep the engine cool."
"He stopped. I didn’t. It was obviously his fault for stopping without telling me."
"The car went into the ditch because the engine, sitting beside me in the passenger side, was too heavy and pulled it off the road going round a corner."
"I swear these are comments taken from real claims we received," says Quotacar’s Spencer Street. "Jasper Carrot may be pulling our legs when he has them rolling in the aisles with similar tales, but it just goes to show what we have to deal with."
"Still, it might be worse if we operated foreign call centres like some competitors. It seems these are fraught with misunderstandings, such as the claims handler who enquired about the health of the animal after an accident involving a zebra crossing. Or the time a technician disputed the amount of damage that could have been caused by a third party, a Beetle, in an accident. He wasn’t thinking about the car!"
Enjoy! (Writing this type of story is what I do all day for a living! :lol: )
Quoteacar.co.uk, the online arm of the Allen and Allen Group, has been collecting the best examples from its claims department. Worse, they’re out on our roads, now! Would you want to be in a car with them?
"He indicated left but didn’t turn, so I pulled out and hit him."
"The accident occurred because I was looking at the road through the hole in the passenger side floor."
"The spray from the lorry’s wheels was so thick I had no option than to drive into it."
And it’s never their fault!
"I couldn’t see through the dog, which is a big hairy Dulux thing, so couldn’t have been expected to know he was there."
"I was just admiring how big and strong the steel gates were when they swung out quickly and stove in the front of my car."
"I was turning right when he appeared from behind a parked car going at 40mph and smashed into me."
And it never works out the way you thought!
"The policeman couldn’t understand the radiator was on the roof because that was the best way to keep the engine cool."
"He stopped. I didn’t. It was obviously his fault for stopping without telling me."
"The car went into the ditch because the engine, sitting beside me in the passenger side, was too heavy and pulled it off the road going round a corner."
"I swear these are comments taken from real claims we received," says Quotacar’s Spencer Street. "Jasper Carrot may be pulling our legs when he has them rolling in the aisles with similar tales, but it just goes to show what we have to deal with."
"Still, it might be worse if we operated foreign call centres like some competitors. It seems these are fraught with misunderstandings, such as the claims handler who enquired about the health of the animal after an accident involving a zebra crossing. Or the time a technician disputed the amount of damage that could have been caused by a third party, a Beetle, in an accident. He wasn’t thinking about the car!"
Enjoy! (Writing this type of story is what I do all day for a living! :lol: )