Wook
05-03-09, 07:25 PM
Is it just me or has Royal Mail got a LOT worse recently?
I've not received any parcels at all in over a month, just the "you were out" cards. My wife was definitely in. I caught him one time and asked him for my parcel. He admitted he didn't have it, and that they had already tried to deliver it the previous day. He claimed that he was told not to take it again as it was too big.
It was no bigger than any other parcel, about 5"x3"x2".
In another instance I repeatedly rang the sorting office to ask about the whereabouts of a missing parcel. After about a week of trying, I phoned the seller and got a refund. A week and a half later the postie put a "you were out" card with "final reminder" written on it. Lo and behold it was my missing parcel, which I obviously now needed to return as I had procured a refund.
Since I do online shopping I know exactly when my parcels are sent. Now Royal Mail claim they deliver 88% of 1st class mail the next day, and that they are aiming for 92%.
I have never, ever received 1st class parcels the next day - I've been expecting my current one for 3 days.
I think my local sorting office must be worse or something - things only got this bad when I moved to this town in the summer.
I am getting sick of it, they are now completely unreliable. I think I just need to start checking the more expensive "deliver by courier" box as Royal Mail simply cannot be trusted any more. It's a shame when companies no longer do what you pay them for.
Has anyone else had this problem?
I've not received any parcels at all in over a month, just the "you were out" cards. My wife was definitely in. I caught him one time and asked him for my parcel. He admitted he didn't have it, and that they had already tried to deliver it the previous day. He claimed that he was told not to take it again as it was too big.
It was no bigger than any other parcel, about 5"x3"x2".
In another instance I repeatedly rang the sorting office to ask about the whereabouts of a missing parcel. After about a week of trying, I phoned the seller and got a refund. A week and a half later the postie put a "you were out" card with "final reminder" written on it. Lo and behold it was my missing parcel, which I obviously now needed to return as I had procured a refund.
Since I do online shopping I know exactly when my parcels are sent. Now Royal Mail claim they deliver 88% of 1st class mail the next day, and that they are aiming for 92%.
I have never, ever received 1st class parcels the next day - I've been expecting my current one for 3 days.
I think my local sorting office must be worse or something - things only got this bad when I moved to this town in the summer.
I am getting sick of it, they are now completely unreliable. I think I just need to start checking the more expensive "deliver by courier" box as Royal Mail simply cannot be trusted any more. It's a shame when companies no longer do what you pay them for.
Has anyone else had this problem?